99jaya Terms and Conditions

Section 1

General Provisions

99jaya ("Platform", "we", "our") is an online casino and cricket betting service provider. These terms and conditions form a legal agreement between you ("user", "member") and 99jaya. By visiting or using this website you are bound by the following terms and conditions.

1.1 Applicability of Terms

These terms apply to the 99jaya website, mobile application (where applicable), and all related services. By using our services you confirm that you have read, understood, and voluntarily accepted these terms in full.

1.2 Definition of Services

"Services" refers to all online gaming, cricket betting, slot games, casino games, promotional offers, customer support, and other related features provided through 99jaya.

1.3 Order of Precedence

If separate terms exist for a specific game or promotion, those specific terms will operate as a supplement to these general terms. However, in the event of any conflict, the specific terms will take precedence.

Section 2

Eligibility and Age Verification

The following eligibility requirements must be met to create an account and use services on 99jaya:

2.1 Age Requirement

• You must be at least 21 years old at the time of registration.
• Use of this platform by minors (under 21) is strictly prohibited.
• 99jaya may request a government-issued ID or other documents at any time for age verification.
• Providing a false age will result in immediate account closure and any balance may be forfeited.

2.2 Other Eligibility Requirements

• You must be a legal adult with the capacity to enter into a binding contract.
• You must have an active Bangladeshi mobile number and a bank or mobile banking account.
• Each individual may create only one account.
• You must use the account on your own behalf — operating an account on behalf of another person is prohibited.

Section 3

Account Registration and Management

3.1 Registration Process

To become a member you must provide true and accurate information in the 99jaya registration form. Providing false or misleading information may result in account suspension or closure.

3.2 Account Security

• Keep your login credentials (username and password) confidential.
• Report any unauthorized use of your account to our support team immediately.
• Allowing third parties to use your account is strictly prohibited.
• Use a strong password for security and change it regularly.

3.3 Updating Information

If any information registered on your account changes, you must update your profile immediately or notify our customer support team. 99jaya will not be responsible for any issues arising from outdated or incorrect information.

3.4 Identity Verification (KYC)

99jaya reserves the right to verify your identity (Know Your Customer) at any time. As part of this process you may be required to submit the following documents:

• Copy of National Identity Card (NID) or passport
• Proof of current address (utility bill or bank statement)
• Proof of ownership of payment method (bKash, Nagad, Rocket number verification)

Withdrawals may be temporarily suspended until KYC verification is complete.

Section 4

Deposits and Withdrawals

All financial transactions on 99jaya are fully secure and protected by SSL encryption. The following payment methods are supported:

4.1 Deposit Terms and Conditions

• The account used to make a deposit must be registered in your own name.
• Making deposits using a third-party payment account is strictly prohibited.
• Deposited funds are generally credited to the account instantly; if there is a delay, please notify the support team.

4.2 Withdrawal Terms and Conditions

• Withdrawal requests will only be processed to the same payment method used for the deposit.
• Active bonus wagering requirements must be met before making a withdrawal.
• 99jaya reserves the right to suspend withdrawals and conduct an investigation in the case of suspicious activity.
• Withdrawals cannot be completed without valid KYC verification.

Section 5

Bonuses and Promotional Offers

99jaya offers a variety of bonuses and promotional offers. These offers are subject to specific terms and conditions.

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000. For example:

• Deposit ৳1,000 → Bonus ৳2,000 → Total Balance ৳3,000
• Deposit ৳6,000 → Bonus ৳5,000 → Total Balance ৳11,000

5.2 Wagering Requirements

• The wagering requirement for the welcome bonus is 20 times (20x).
• The combined total of the bonus and deposit amount will be withdrawable after wagering 20 times.
• The time limit for completing wagering requirements begins from the date the bonus is activated.
• Certain games may contribute to wagering at different rates.

5.3 General Bonus Terms

• Each bonus offer applies for a specified period; expired bonuses will be cancelled.
• The maximum single bet limit using bonus funds will be stated in the bonus terms.
• Abusing bonuses through multiple accounts is strictly prohibited.
• 99jaya reserves the right to modify or withdraw bonus offers.

5.4 VIP Membership and Cashback

99jaya has three VIP tiers that provide weekly cashback:

Advancement through VIP tiers depends on a player's regular activity and contributions. Detailed conditions for tier changes can be found in the membership section.

Section 6

Gaming Rules and Fair Play

6.1 Commitment to Fair Play

99jaya is committed to ensuring a fair and transparent gaming environment. All our games operate using Random Number Generator (RNG) technology, which ensures that every outcome is completely unbiased and unpredictable.

6.2 Gaming Rules

• Each game has its own rules; please read them before starting a game.
• In the case of an incomplete bet due to a technical error, 99jaya will provide an appropriate resolution.
• Once a bet is confirmed it cannot be cancelled, unless a technical error is proven.
• Any dispute regarding a game result must be reported within 72 hours.

6.3 Technical Issues

If a game is interrupted mid-session due to network problems, server outages, or other technical reasons, 99jaya will consider the situation fairly based on log data. In such cases please contact the support team.

Section 7

Prohibited Activities

The following activities are strictly prohibited on the 99jaya platform. Violating these prohibitions may result in account closure and forfeiture of deposited funds:

1. Abusing bonuses or rewards by creating multiple accounts.
2. Money laundering or transactions involving illegal funds.
3. Playing games using hacking, bots, scripting, or automated software.
4. Colluding with other players or attempting to predetermine game outcomes.
5. Creating an account using a false identity or providing false information.
6. Attempting to breach the platform's security systems.
7. Managing or selling third-party accounts.
8. Abusive behavior toward 99jaya staff.

Section 8

Limitation of Liability

8.1 Service Disruption

99jaya accepts no liability in the following circumstances:

• Internet connection issues or technical faults with the user's device.
• Delays or failures caused by third-party service providers (such as payment gateways).
• Unexpected technical outages or force majeure situations.
• Unauthorized access to an account due to the user's own negligence.

8.2 Accuracy of Information

99jaya always strives to provide accurate information. However, 99jaya is not legally liable for any errors or omissions in website content, though these will be corrected once identified.

8.3 Gambling Losses

99jaya bears no liability for financial losses arising from gaming. Online gaming carries financial risk and users participate at their own risk. Only wager money that, if lost, will not affect your livelihood.

Section 9

Privacy & Data Protection

Protecting your personal information is a core priority for 99jaya. We keep your data secure through SSL encryption and advanced cybersecurity measures.

9.1 Data Collection

During registration and payment processing, 99jaya collects your name, address, contact details, and financial information. This data is used to provide services, complete KYC verification, and fulfill legal obligations.

9.2 Data Sharing

We do not sell or rent your personal information to third parties. However, data may be shared when required by legal obligations, fraud prevention, or legitimate requests from authorities.

To learn more about data protection, please read our Privacy Policy.

Section 10

Responsible Gaming

99jaya takes responsible gaming seriously. We believe gaming should be a source of entertainment, not financial stress.

10.1 Tools to Keep Yourself Safe

• Set Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Session Time Limits: The option to limit the duration of each gaming session.
• Self-Exclusion: You can temporarily close your account yourself for a set period of time.
• Reality Check: Activate reminders to take regular breaks.

10.2 Warning Signs

If you experience any of the following signs, seek help immediately:

• The urge to place more bets to recover lost money.
• Borrowing money from family or friends for gaming.
• Being unable to stop gaming.
• Lying about gaming.

Section 11

Account Closure & Suspension

11.1 99jaya's Rights

99jaya reserves the right to temporarily suspend or permanently close any account without prior notice in the following circumstances:

• Violation of these terms and conditions.
• Suspicion of fraudulent or illegal activity.
• Non-cooperation with the KYC verification process.
• Providing false information.
• Evidence of creating multiple accounts.
• Extended inactivity (more than 12 months).

11.2 User's Right to Close Account

You may request to close your account at any time through our customer support team. Any outstanding balance (subject to wagering requirements being met) can be withdrawn before the account is closed.

11.3 Inactive Accounts

A maintenance fee may be applied to accounts that have been inactive for 12 consecutive months. If an account remains inactive after notification, it may be closed.

Section 12

Dispute Resolution

12.1 Complaint Submission Process

In the event of a dispute or complaint, please follow the steps below:

1. First, contact our 24/7 live chat support team.
2. If the issue is not resolved via live chat, send a detailed email to [email protected].
3. In your complaint, clearly state your account details, the date and time of the incident, and a full description.
4. The support team will respond within 48 hours.

12.2 Resolution Method

99jaya aims to resolve all disputes fairly and impartially. In disputes relating to game outcomes, the platform's server logs will be considered as the primary evidence.

Section 13

Changes to Terms

99jaya reserves the right to amend, change, or update these terms and conditions at any time. For significant changes, we will notify registered members via email or through a notice on the platform.

Continued use of the platform after updated terms are published will be considered acceptance of the new terms. It is recommended that you check the date of the latest update on each visit.

Section 14

Contact Us

If you have any questions or comments about these terms and conditions, please get in touch with us: