99jaya Privacy Policy

1 Introduction and Purpose

99jaya (referred to herein as "we", "our", or "the platform") is a trusted online casino and cricket betting platform in Bangladesh. We place the highest importance on our users' privacy and are committed to protecting your personal information.

This privacy policy explains what information we collect when you use 99jaya's website and services, why we collect it, how we use it, who we share it with, and what steps we take to protect your information. By reading this policy, you will also be informed about your rights.

By using our services, you agree to the terms of this privacy policy. If you do not agree to these terms, please refrain from using our platform.

2 What Information We Collect

We collect various types of information when you register and use 99jaya's services. This information comes from two main sources: what you provide directly, and what is collected automatically while you use our platform.

2.1 Information You Provide Directly

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• National ID card or passport information (for KYC verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, or bank account number)
• Login credentials (username and encrypted password)
• Messages sent to us via live chat or email

2.2 Automatically Collected Information

• IP address and device identification information
• Browser type, operating system, and language settings
• Date and time of visits to the website
• Pages visited and time spent on them
• Information collected through cookies and similar tracking technologies
• Gaming history, betting records, and transaction information

3 How We Use Your Information

99jaya uses the information collected only for specific and legitimate purposes. We never use your information for unrelated purposes.

3.1 Account Management and Service Delivery

• To create, manage, and verify your account
• To process deposits and withdrawals (bKash, Nagad, Rocket, and bank transfers)
• To provide bonuses, rewards, and VIP benefits
• To provide technical support and customer service

3.2 Security and Legal Compliance

• Conducting Know Your Customer (KYC) processes to prevent fraud and money laundering
• Implementing responsible gambling policies and preventing access by minors
• Retaining information to comply with applicable laws and regulations
• To detect and investigate suspicious activity

3.3 Platform Improvement and Communication

• To improve the quality of our website and services
• To send important updates, security notices, and account-related information
• To send relevant promotional offers and bonus information with your consent

4 Cookies and Tracking Technologies

99jaya uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help us improve your experience on the platform.

4.1 Types of Cookies

• Essential cookies: These are required for the basic functionality of the website, such as maintaining login sessions.
• Functional cookies: These help remember your preferences, language settings, and other personalized settings.
• Analytics cookies: Used to understand visitor usage patterns on our website and to improve our services.

You can control or decline cookies through your browser settings. However, disabling certain cookies may cause some features of the website to not function properly.

5 Sharing Information with Third Parties

99jaya does not sell your personal information or transfer it to third parties for commercial purposes. However, we may share information in specific circumstances.

5.1 Service Provider Partners

We work with trusted third parties to handle activities such as payment processing, technical infrastructure, and customer service. These partners are given only the information necessary to provide their specific services and are required to maintain the same privacy standards.

5.2 Legal Obligations

We may be required to provide necessary information based on valid requests from law enforcement authorities or regulatory bodies. This includes anti-money laundering and fraud investigations.

5.3 With Your Consent

Before sharing your information for any purpose other than those mentioned above, we will always obtain your explicit consent.

6 Data Security Measures

99jaya uses industry-standard technical and administrative security measures to protect your information.

6.1 Technical Security

• SSL encryption: All data transfers on our website are protected by SSL/TLS encryption.
• Password hashing: Your password is never stored directly; instead, it is hashed using strong cryptographic methods.
• Firewall and security monitoring: Round-the-clock security monitoring and advanced firewall systems to prevent unauthorized access.
• Secure servers: Our servers are protected by both physical and digital security.

6.2 Administrative Security

• Only authorized personnel can access the necessary information
• Regular privacy training for staff
• Maintaining audit logs of data access
• Rapid response procedures for potential security breaches

7 Data Retention Period

We retain your personal information only for as long as necessary. The retention period depends on the type of information and the purpose for which it was collected.

• Account information: For as long as your account is active and for the required period after closure to meet legal obligations.
• Transaction records: For the period required under financial regulatory rules.
• KYC documents: For as long as necessary to meet regulatory requirements.
• Communication history: For a limited period for customer service improvement and dispute resolution.

After the designated period, we securely delete your information or anonymize it so that it can no longer be used to identify you.

8 Your Data Rights

You have important rights over your personal information. 99jaya respects these rights and is committed to helping you exercise them.

8.1 Core Rights

• Right to access: You may request to know what information we hold about you.
• Right to rectification: You may request the correction of inaccurate or incomplete information.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to object to processing: You may object to the use of your information for specific purposes.
• Right to data portability: You may request your information in a structured, machine-readable format.
• Right to withdraw consent: Where information is processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe.

9 Privacy Protection for Minors

99jaya strictly prohibits its services for anyone under the age of 21. We do not knowingly collect any personal information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and close the associated account.

If you believe that a minor has registered on our platform, please notify our support team immediately.

10 Third-Party Services and Links

Our platform may interact with third-party services such as bKash, Nagad, and Rocket for payment processing. These services have their own privacy policies and handle your information under their own terms.

99jaya is not responsible for the privacy practices of third-party websites or services. We recommend that you read the privacy policies of these services.

11 Changes to the Privacy Policy

We may update this privacy policy from time to time. If there are any significant changes, we will update the revision date on this page and, for important changes, notify you by email.

Continued use of the platform after a revised policy is published will be considered acceptance of the updated policy. We therefore recommend checking this page regularly.

12 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We are available to serve you 7 days a week, 24 hours a day (BST UTC+6).