Our commitment to responsible gaming at 99jaya
Fun should never become a burden — 99jaya is committed to ensuring the protection, well-being, and financial safety of every player. Use our tools and keep control in your own hands.
Let gaming be a source of enjoyment, not anxiety
99jaya believes that online gaming is a form of entertainment — it should never have a negative impact on your life, family, or financial well-being. Responsible gaming means understanding your own limits, making informed decisions, and seeking help when needed.
Our platform offers several practical tools to help you keep your gaming habits in check. From setting deposit limits to full self-exclusion — everything is available for you to use at your own convenience.
Remember: gambling is for entertainment, not as a source of income. The outcome of every game depends on chance — so always bet only what you can afford to lose without affecting your daily life.
Warning Signs
Take a break or seek help if you notice any of the following signs:
- Placing more bets to try to win back money already lost
- Continuing to play in an attempt to recover losses
- Hiding your gambling from family or friends
- Gambling with money meant for bills or debt repayment
- Feeling unable to stop playing
- Experiencing stress or anxiety because of gambling
Control is in your hands
99jaya's responsible gaming tools are easy to use and can be activated at any time.
Deposit Limit
Set a daily, weekly, or monthly deposit limit. Once a limit is set it takes effect immediately — a 24-hour delay applies if you wish to increase it. This ensures you are spending in a planned way.
Time-Out Break
Want to pause playing for a while? Take a time-out for anywhere between 24 hours and 30 days. During this period your account will remain active, but no games can be played and no deposits can be made.
Self-Exclusion
If you need a long-term break, choose self-exclusion. You have the option to close your account for anywhere from 3 months up to permanently. Self-exclusion takes effect immediately and cannot be cancelled before the period ends.
Gaming History Review
You can view your full betting history, win and loss statistics, and total deposit and withdrawal records at any time. The most effective way to assess yourself is to look honestly at the data.
Reality Reminder
If you have been playing for a set period of time, our system will automatically alert you. These reminders will let you know how long you have been playing and whether it is time to take a break.
24/7 Expert Support
Our support team is available around the clock in Bengali. Contact us via live chat to share any concerns about gaming — you will receive help, not judgment.
21+ age confirmation is mandatory
99jaya is strictly a platform for players aged 21 and above. We verify age at the time of registration, and additional verification documents may be requested for any account that raises suspicion.
If a minor attempts to use the platform in any way, that account will be closed immediately and no deposited funds will be refunded.
If someone close to you is a minor and you want to protect them, use parental control software on your device and keep your account password to yourself only.
| Item | Description |
|---|---|
| Minimum Age | 21 years (Bangladesh) |
| Verification Method | National ID Card / Passport |
| Verification Time | Usually within 24 hours |
| Failed Verification | Account closed immediately |
| Re-application | Possible with correct documents |
How to activate protection tools
Log in to your account
Visit the 99jaya website and enter your account using your username and password.
Go to profile settings
Click your name in the upper right corner and select the "Account Settings" or "Responsible Gaming" tab.
Choose your preferred tool
Deposit limit, time-out, or self-exclusion — choose the tool that suits your needs.
Set the limit and confirm
Enter your preferred value or duration and confirm — changes take effect immediately.
Get help via live chat
If you have trouble with any step, let our Bengali support team know via live chat — support is available 24/7.
Smart budget planning
Set a fixed budget for gaming — and commit firmly to not exceeding it. 99jaya's tools help turn that commitment into reality.
Keep in mind: Depositing more than ৳200 can unlock higher bonuses, but always deposit within your means. Going beyond your limit in pursuit of a bonus can lead to financial loss.
Self-Exclusion: a courageous decision
Choosing to remove yourself from the platform — temporarily or permanently — is not a sign of weakness. It is a sign of courage and self-awareness.
30-Day Time-Out
A short break. Automatically reactivated when the period ends.
3-Month Break
A medium-term recovery period. Can be extended on request.
6 Months to 1 Year
A long-term break. Cannot be reversed before the period ends.
Permanent Closure
Account deactivated forever. Recovery is not possible.
While self-exclusion is active, we will not send you any promotional messages. Marketing communications will be stopped automatically. For any assistance, contact us via live chat or at [email protected].
Best practices for responsible gaming
Building a few simple habits will keep gaming enjoyable at all times and prevent it from ever becoming a burden. Follow 99jaya's responsible gaming guidelines.
Remember — a win is never guaranteed. Every game is a game of chance. So play for entertainment, not with the expectation of winning.
Set your budget first
Decide how much you will spend before you start playing.
Take regular breaks
A 5 to 10 minute break every hour keeps your mind fresh.
No alcohol or substances
Play with a clear head — avoid betting while under the influence.
Do not treat it as an income source
Gaming is not a source of income. Treat it as the cost of entertainment.
Do not chase losses
Trying to recover losses by playing more can lead to losing even more.
Let someone close to you know
Letting family or friends know makes it easier to stay responsible.
Struggling? Help is always available
There is no shame in struggling to control your gaming — seeking help is the wise choice. 99jaya's support team and outside specialists are here for you.
99jaya Live Chat Support
Support is available in Bengali 7 days a week, 24 hours a day. Get immediate help with deposit limits, self-exclusion, or account closure.
Email: [email protected]
Mental Health and Counselling
Gaming addiction is a recognized mental health condition. In Bangladesh, professional help is available through the national mental health helpline and local counselling services.
Talk to family and friends — they are your first support.
Responsible Gaming Q&A
Enjoy Safely at 99jaya
Play responsibly, stay within your limits, and enjoy every moment. If you have any questions or concerns, we are always here for you.